How Payments Work
Monoline is a direct-bill carrier. The full premium is due at the time of purchase, and coverage is not bound until payment is successfully processed.
Accepted payment methods:
Bank account (ACH/e-check)
All major credit cards
You can enter payment details directly on behalf of the insured, or send the insured a secure payment link so they can complete it themselves.
Credit Card Processing Fee
Credit card payments include a processing fee of approximately 3%, added on top of the premium.
ACH/e-check payments have no processing fee. This savings appears on the final bill as the eCheck discount.
Resolving a Pending Payment
If a payment is showing as pending:
Confirm that the bank account or card details were entered correctly.
If the details look right but the payment is still stuck, contact Monoline support with the policy number (format:
CC MPU XXXXXXX-XX).The support team will look up and resolve the payment status.
Heads up: Coverage is not bound until payment is fully processed. Resolve pending payments promptly to avoid a coverage gap.
Resending a Payment Link
You can resend a payment link directly from the Monoline platform. No need to contact support.
Log into app.monoline.com and find the quote on your dashboard. It should show a status of Ready to Issue.
Open the quote and navigate to the payments page.
Click Send Payment Link to send the insured a secure link to complete payment.
Once payment is complete, the policy binds automatically and both you and the insured will receive policy documents by email.
If the payment link email never arrives: Ask the insured to check their spam or junk folder for emails from monoline.com. On a corporate email, their IT team may need to whitelist monoline.com. Some company firewalls block Monoline emails.