We're thrilled to introduce our SimpleRenewal Process!
We aim to keep the renewal process seamless. Renewals are automated, but we provide ample time for agents and insureds to review coverage and update payment information before the renewal date.
The Renewal Timeline
45 Days Prior (Agent Access): You (the agent) will receive an email notification, and the renewal will appear on your dashboard. From this point on, you have full access to review the quote and make necessary updates on behalf of your insured.
30 Days Prior (Insured Access): The insured will receive a renewal email directly. This email contains a link allowing them to update their payment method if necessary.
Renewal Date: On the expiration of the old policy and effective date of the new policy, Monoline will charge the existing payment method on file, renew the policy, and email the new documents directly to the insured and the agency.
Making Updates to a Renewal
During the 45-day window before expiration, you can easily make updates via your dashboard, including:
Adding or removing exposures.
Updating policy limits.
Updating the Payment Method: You can update the payment method on behalf of your insured directly from the dashboard. Alternatively, the insured can update it themselves via the link in the email they receive 30 days prior to renewal.
Paperwork and Requirements To keep the process hassle-free, Monoline does not require a signed application, copies of underlying declarations pages, or any questionnaires to bind a renewal. Once a policy status is in "Awaiting Payment," no additional paperwork or signatures are needed from our end.
What if my agency requires a signature? While Monoline does not require one, we understand your agency may need a signed document for internal compliance. We have included a signature line on the Proposal PDF for this specific purpose. Note: This is strictly for your records and does not need to be returned to Monoline.
How to access the Proposal PDF:
Before Issuance: From the Dashboard, click the Quote > Navigate to Pricing and Limits > Download the Proposal PDF.
After Issuance: From the Dashboard, click the Policy > Scroll to Policy History > Click the + button > Select Download Proposal PDF.